Privacy Policy

Last updated: September 2026

Tossakan Muay Thai (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, and what your rights are.

Who we are

Tossakan Muay Thai The Woodlands, Brickyard Ln, Newport NP20 5ES Email: [email address] Phone/WhatsApp: [phone number]

What information we collect

We may collect the following information when you use our website or interact with us:

  • Name, email address, and phone number when you fill in an enquiry, contact, or class booking form
  • Information you send us via WhatsApp or email
  • Technical information such as your IP address, browser type, and pages visited, collected automatically through cookies and analytics tools (see our Cookie Policy)
  • Payment information if you book or pay for classes online, processed securely by our payment provider, we do not store your card details ourselves

How we use your information

We use your information to:

  • Respond to enquiries about classes, pricing, or availability
  • Process class bookings and payments
  • Send you information about your booking or membership
  • Improve our website and services
  • Send occasional updates or offers, only if you’ve opted in, and you can unsubscribe at any time

Legal basis for processing

We process your personal data on the basis of:

  • Consent — where you’ve given it, such as submitting a contact form
  • Contract — where processing is necessary to provide a class or service you’ve booked
  • Legitimate interest — for basic website analytics and improving our service

Who we share your information with

We don’t sell or rent your personal data. We may share it with:

  • Our website hosting provider
  • Our booking/payment system provider ([Rox / your booking provider name])
  • Email or SMS service providers, if we use one to contact you
  • Analytics providers such as Google Analytics

We only work with providers who handle data securely and in line with UK GDPR.

How long we keep your information

We keep your personal data only as long as necessary for the purposes it was collected, generally for the duration of your membership plus a reasonable period afterwards for record-keeping, or until you ask us to delete it, subject to any legal requirement to retain certain records.

Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Ask us to correct inaccurate data
  • Ask us to delete your data
  • Object to or restrict how we use your data
  • Request a copy of your data in a portable format
  • Withdraw consent at any time, where consent is the basis for processing

To exercise any of these rights, contact us at [email address].

Cookies

Our website uses cookies. See our Cookie Policy below for full details.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

Complaints

If you’re unhappy with how we’ve handled your data, you can contact us directly at [email address], or lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.